Nedbank and Capitec working to reimburse clients affected by unauthorised payments

Banking group Capitec said that it was working with Nedbank to reimburse thousands of customers who experienced unauthorized payments from their accounts following a technical glitch in Nedbank’s card processing system.

The technical error on Nedbank’s system affected billing for thousands of customers.

Both banks have promised that the problem would be resolved in 24 hours with the funds returned to the affected parties.

Nedbank said that its system was responsible for clients having double deductions.

It said that the cause of the additional payments stemmed from a transactional file from Monday which was accidentally processed on Friday.

Capitec’s Charl Nel said that they were working around the clock to fix the glitch, which left some of their clients baffled.

“We are working with Nedbank to solve this issue and to have the money back in the clients’ accounts in the next 24 hours.”

The Financial Sector Conduct Authority said that it would review the banking sector’s systems and processes to avoid such instances occurring in the future.

-EWN

In other news – Zodwa Wabantu on drugs

“Me on drugs, never.” Those are the words of controversial sultry dancer Zodwa Wabantu after a picture of her seemingly snorting cocaine was circulating on social media.

Zodwa Wabantu

When Daily Sun contacted her she said that the picture was a screenshot from a video she made four months ago. “I made the video during level 2 lockdown and I posted it on my Instagram,” she said. Learn More

The post Nedbank and Capitec working to reimburse clients affected by unauthorised payments first appeared on News365.co.za.



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