Banking has been in existence for thousands of years but generational shifts, behavioural changes and the digital revolution have brought phenomenal disruption to an industry that has been somewhat change-averse, significantly altering how customers view their banking “relationship”.
Then came COVID-19 and global shutdowns, accelerating the already rapid changes that were happening in the financial services sector. Key amongst those changes were digital solutions which sought to solve immediate consumer needs in the COVID-19 environment.
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